Forced synchronization

Although Kaspersky Security Center automatically synchronizes the status, settings, tasks, and policies for managed devices, in some cases you might want to run the synchronization for a specified device forcibly. You can run forced synchronization for the following devices:

Devices that have Network Agent installed
Devices running KasperskyOS
Before running forced synchronization for a KasperskyOS device, ensure that the device is included in a distribution point scope and that a push server is enabled on the distribution point.
iOS devices
Android devices
Before running forced synchronization for an Android device, you must configure Firebase Cloud Messaging.

Synchronizing a single device

To force synchronization between the Administration Server and a managed device:

In the main menu, go to Assets (Devices) → Managed devices.
Click the name of the device that you want to synchronize with the Administration Server.
A property window opens with the General section selected.
Click the Force synchronization button.

The application synchronizes the selected device with the Administration Server.

Synchronizing multiple devices

To force synchronization between the Administration Server and multiple managed devices:

Open the device list of an administration group or a device selection:
- In the main menu, go to Assets (Devices) → Managed devices, click the path link in the Current path field above the list of managed devices, then select the administration group that contains devices to synchronize.
- Run a device selection to view the device list.
Select the check boxes next to the devices that you want to synchronize with the Administration Server.
Above the list of managed devices, click the ellipsis button (), and then click the Force synchronization button.
The application synchronizes the selected devices with the Administration Server.
In the device list, check that the time of last connection to the Administration Server has changed, for the selected devices, to the current time. If the time has not changed, update the page content by clicking the Refresh button.

The selected devices are synchronized with the Administration Server.

Viewing the time of a policy delivery

After changing a policy for a Kaspersky application on the Administration Server, the administrator can check whether the changed policy has been delivered to a specific managed device. A policy can be delivered during a regular synchronization or a forced synchronization.

To view the date and time that an application policy was delivered to a managed device:

In the main menu, go to Assets (Devices) → Managed devices.
Click the name of the device that you want to synchronize with the Administration Server.
A property window opens with the General section selected.
Select the Applications tab.
Select the application for which you want to view the policy synchronization date.
The application policy window opens with the General section selected and the policy delivery date and time displayed.