Downloading application settings

You can download application settings from a client device only if one of the following conditions is met: the Do not disconnect from the Administration Server option is enabled in the settings of the device, a push server is in use, or a connection gateway is in use. Otherwise, downloading is not possible.

The maximum total number of devices with the Do not disconnect from the Administration Server option selected is 300.

To download application settings from a client device:

Open the remote diagnostics window of a client device.
In the remote diagnostics window, select the Kaspersky applications tab.
In the Application settings section, click the Download button to download information about the settings of the applications installed on the client device.

The ZIP archive with information is downloaded to the specified location.