You can generate a new secret key for a two-step verification for your account only if you are authorized by using two-step verification.
To generate a new secret key for a user account:
In the main menu, go to USERS & ROLES → USERS.
Click the name of the user account for whom you want to generate a new secret key for two-step verification.
In the user settings window that opens, select the Authentication security tab.
On the Authentication security tab, click the Generate a new secret key link.
In the two-step verification window that opens, specify a new security key generated by the authenticator app.
Click the Check and apply button.
A new secret key is generated for the user.
If you lose the mobile device, you can install an authenticator app on another mobile device and generate a new secret key to restore access to Kaspersky Security Center 14 Web Console.