Contents of trace files, dump files, and settings files

Note: All files described in this section can be accessed only by the system administrator of the computer and the owner of the computer account with Kaspersky VPN installed.

1. Trace files

Trace files contain information about events that occur during the operation of Kaspersky VPN. Trace files are stored locally on your computer in the following folder:~/Library/Group Containers/2Y8XE5CQ94.com.kaspersky.ksec/Library/Application Support/KSEC/Logs/

Traces are contained in the following files:

Trace files may contain the following information:

Trace files contain only the information necessary to fix defects in the application. Kaspersky uses trace files to investigate incidents associated with errors in the operation of Kaspersky VPN.

By default, the creation of trace files is disabled. You can enable generation of trace files in the application settings.

Trace files can only be sent to Kaspersky manually. Kaspersky VPN does not send trace files to Kaspersky automatically.

You can choose how trace files are sent to Kaspersky.

Before sending trace files to Kaspersky, please review their contents.

Important: Trace files may contain personal or sensitive information. By sending trace files to Kaspersky, you agree to provide to Kaspersky all data contained in the trace files you send, and you consent to the method used to send them.

2. Dump files

Dump files contain all information about the working memory of the application's processes at the time the dump is created. Dump files may contain confidential data.

Dump files are generated by the operating system and are sent to Apple servers only with your consent. Before sending a dump file, please review its contents.

3. Additional files

In addition, Kaspersky VPN generates additional settings files that are stored on the user computer. These files may contain information necessary for operation of the Software: settings, internal databases, configuration files.

Customer Service specialists might ask you to provide the additional files in order to shorten the time required to process requests associated with errors in the Software. The user sends this data manually at the request of a Customer Service specialist.

By sending the additional settings files to Customer Service, you agree to provide all data they contain and you consent to the method used to send them. Before sending these files, please review their contents.

These additional files may contain the following information:

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