What is the purpose of Kaspersky VPN Secure Connection

Once created, the trace files and the system state report should be sent to Kaspersky Technical Support specialists.

You will need an active request number to upload files to the Technical Support server. You can find this number on My Kaspersky.

To upload data files to the Technical Support server:

Open the main application window.
In the main application window, click the button.
Select Support → Support Tools → Open.
In the window that opens, click the Send report to Technical Support link to open the Select data to include in the report window.
Select the check boxes next to the data that you want to send to Technical Support.
Enter the number assigned to your request by Technical Support.
Click the Send report button.

The selected data files are packed and sent to the Technical Support server.

If you were unable to send the files for any reason, the data files can be stored on your computer and later sent from My Kaspersky.

To save data files to disk:

Open the main application window.
In the main application window, click the button.
Select Support → Support Tools → Open.
In the window that opens, click the Send report to Technical Support link to open the Select data to include in the report window.
Select the types of data to save to disk:
- Operating system information. Select this check box to save information about the operating system of your computer to disk.
- Data received for analysis. Select this check box to save application trace files to disk. Click the <number of files>, <data volume> link to open the Data received for analysis window. Select check boxes opposite the trace files that you want to save.
Click the Save report button to open the window for saving an archive with data files.
Specify the archive name and confirm saving.

The created archive can be sent to Technical Support from My Kaspersky.

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