Technical Support using the My Kaspersky portal

My Kaspersky is a single online resource for managing the protection of your devices and activation codes for Kaspersky Lab apps, and for requesting technical support.

To access My Kaspersky, you have to register. To do so, enter your email address and create a password.

To get Technical Support, you can do the following in My Kaspersky:

• Send requests to Technical Support.
• Contact Technical Support without using email.
• Track the status of your requests in real time.

View a detailed history of your Technical Support requests.

Technical Support by email

Technical Support requests by email must contain the following information:

• Message subject
• App name and version number
• Operating system name and version number
• Description of the problem

A specialist from Technical Support will send an answer to your question to My Kaspersky portal and to the email address that you have specified during registration.

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