The HelpDesk account is designed for obtaining restricted access to program settings. Using the HelpDesk account, the Kaspersky Secure Mail Gateway administrator can grant another user the rights to perform certain operations, for example, to investigate incidents with messages in Backup.
To obtain access to the web interface of Kaspersky Secure Mail Gateway with the HelpDesk account, the HelpDesk account must be activated and a user name and password must be defined for that account.
The HelpDesk user can access the following operations in the web interface of Kaspersky Secure Mail Gateway:
The value of this setting is assigned in Backup settings.