Granting the HelpDesk account access to reports
To grant the HelpDesk account access to reports:
- In the main window of the program web interface, open the management console tree and select the Settings section and General Settings subsection.
- In the Activate HelpDesk Account section, click any link to open the HelpDesk account settings window.
- In the HelpDesk account privileges section in the Allow access to reports drop-down list, select the Yes option.
- Click the OK button.
The HelpDesk account settings window closes.