Granting the HelpDesk account access to reports

To grant the HelpDesk account access to reports:

  1. In the main window of the program web interface, open the management console tree and select the Settings section and General Settings subsection.
  2. In the Activate HelpDesk Account section, click any link to open the HelpDesk account settings window.
  3. In the HelpDesk account privileges section in the Allow access to reports drop-down list, select the Yes option.
  4. Click the OK button.

    The HelpDesk account settings window closes.

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