In case of malfunctions, Kaspersky Technical Support may ask you to create an archive with diagnostic information about Kaspersky Secure Mail Gateway.
The trace file must be created after retracing the user actions that caused the malfunction.
To create a trace file:
The workspace displays the table of cluster nodes with information about the time when the latest trace file was created for each node.
This opens the View archives window.
The archive with diagnostic information is created. You can download or delete the obtained archive.
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