Getting information using the collect_diag_info.py utility

The utility is located in the /opt/kaspersky/ksmg/bin directory.

To get information for Technical Support:

1. Connect to the management console of the KSMG virtual machine under the root account using a private SSH key.

   You will enter Technical Support Mode.

2. Enter the following command:

   /opt/kaspersky/ksmg/bin/collect_diag_info.py <full path to the archive with diagnostic information> 2> <full path to the utility log file>

   Example: /opt/kaspersky/ksmg/bin/collect_diag_info.py /tmp/diaginfo.tar.gz 2> /tmp/log.file

The utility creates an archive with diagnostic information and an utility log file. Give these files to Technical Support staff.

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