About trace files of the Integration Server and Integration Server Console

Information about the operation of the Integration Server and the Integration Server Console may be recorded in the following trace files:

• %ProgramData%\Kaspersky Lab\VIIS\logs\service.log – the Integration Server trace file.
• %ProgramData%\Kaspersky Lab\VIIS Console\logs\console.log – the trace file of the Integration Server Console.

Trace files are created only after you have enabled the logging of information on the Integration Server operation. By default, information about the operation of the Integration Server and Integration Server Console is not saved.

You can enable the logging of information to Integration Server and Integration Server Console trace files, and change the level of detail of information in trace files by using the following configuration files:

• Nlog.config – for the Integration Server trace file The configuration file is located in the following folder depending on the installed operating system:
  • %ProgramFiles(x86)%\Kaspersky Lab\Kaspersky VIIS\ – for 64-bit operating systems.
  • %ProgramFiles%\Kaspersky Lab\Kaspersky VIIS\ – for 32-bit operating systems.
• NLog.config – for the Integration Server Console trace file The configuration file is located in the following folder depending on the installed operating system:
  • %ProgramFiles(x86)%\Kaspersky Lab\Kaspersky VIIS Console\ – for 64-bit operating systems.
  • %ProgramFiles%\Kaspersky Lab\Kaspersky VIIS Console\ – for 32-bit operating systems.

Contact Technical Support representatives for details.

If you enabled the logging of information to the Integration Server trace file, you can view this file by clicking the View trace file link in the Integration Server settings section of the Integration Server Console. The link is available only if the Integration Server Console is installed on the same computer as the Integration Server.

The following information may be saved in the Integration Server trace file:

• Diagnostic information about the operation of the Integration Server, its workload, and the results of a data integrity check.
• Headers and contents of HTTP requests that are sent and received by the Integration Server during its operation.
• IP addresses of SVMs and protected virtual machines, and the IP address of the computer hosting the Kaspersky Security Center Administration Console and the Kaspersky Security MMC plug-ins if the Kaspersky Security Center Administration Console is installed separately from the Kaspersky Security Center Administration Server.
• Traces of requests to the Integration Server.
• Description of exclusions and errors that occurred when working with internal subsystems and external services.
• Names of internal Integration Server user accounts.
• IP addresses or fully qualified domain names (FQDN) of hypervisors or virtual infrastructure administration servers to which the Integration Server connects.
• If the application is used in multitenancy mode:
  • Names and identifiers of the tenants registered in the Integration Server database.
  • Account names of Kaspersky Security Center virtual Administration Servers administrators.
  • Identifiers and IP addresses of the tenant virtual machines.

The following information may be saved in the Integration Server Console trace file:

• Diagnostic information about the operation of the Integration Server Console.
• Traces of command line parameters and results of checking them.
• Headers and contents of HTTP requests that are sent and received by the Integration Server Console during its operation.
• Information about navigations through sections of the Integration Server Console and working with interface elements.
• IP address of the Kaspersky Security Center Administration Server.
• Port numbers for interaction with the Kaspersky Security Center Administration Server through the Kaspersky Security Center Network Agent.
• Description of exclusions and errors that occurred when working with internal subsystems and external services.
• Names of internal Integration Server user accounts.
• IP addresses or fully qualified domain names (FQDN) of hypervisors or virtual infrastructure administration servers to which the Integration Server connects.
• If the application is used in multitenancy mode, the names of tenants registered in the Integration Server database.

You can use Integration Server trace files and Integration Server Console trace files when contacting the Technical Support. The information recorded in trace files may be needed for analysis and identification of the causes of errors in the operation of the Integration Server.

Trace files are stored in readable format. It is recommended that you ensure that information is protected against unauthorized access before it is sent to Kaspersky.

Integration Server trace files and Integration Server Console trace files are not automatically sent to Kaspersky.

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