About the Kaspersky Security components installation Wizard trace files

Information about the progress and results of the Kaspersky Security Components Installation Wizard is written to trace files. If installation, upgrade, or removal of MMC plug-ins, Integration Server or Integration Server Console ends with an error, you can use these trace files when contacting Technical Support.

Trace files of the Kaspersky Security Components Installation Wizard are files in TXT format. They are automatically saved on the same computer where the Wizard was started.

Trace files are saved in readable format. It is recommended that you ensure that information is protected against unauthorized access before it is sent to Kaspersky.

Trace files of Kaspersky Security components Installation Wizard are not automatically sent to Kaspersky.

If you installed Kaspersky Security components, unpacked the Light Agent distribution packages or downloaded SVM images, the trace files are saved to an archive in the path %temp%\Kaspersky_Security_for_Virtualization_<version number>_Light_Agent_BundleInitialInstall_logs_<date and time>.zip, where:

• <version number> refers to the number of the installed version of Kaspersky Security.
• <date and time> refers to the date and time when the installation was completed.

If you upgraded Kaspersky Security components, the trace files are saved to an archive in the path %temp%\Kaspersky_Security_for_Virtualization_<version number>_Light_Agent_BundleMajorUpgrade_logs_<date and time>.zip, where:

• <version number> refers to the number of the installed version of Kaspersky Security.
• <date and time> refers to the date and time when the upgrade was completed.

If you removed Kaspersky Security components, the trace files are saved to an archive in the path %temp%\Kaspersky_Security_for_Virtualization_<version number>_Light_Agent_BundleUninstall_logs_<date and time>.zip, where:

• <version number> refers to the number of the installed version of Kaspersky Security.
• <date and time> refers to the date and time when the removal was completed.

Trace files of the Kaspersky Security Components Installation Wizard contain the following information:

• Diagnostic information about the process of installation, upgrade, or removal of Kaspersky Security components or the unpacking of Light Agent distribution packages.
• Name of the computer on which the user started the procedure for installing, upgrading or removing Kaspersky Security components, and the name of the user that started the procedure.
• Information about errors that occurred during the process of installation, upgrade, or removal of Kaspersky Security components.
• Path to the folder used for unpacking the Light Agent distribution packages.

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