Kaspersky Total Security 2019

How to send data files

Once created, the trace files and the system state report should be sent to Kaspersky Lab Technical Support specialists.

You will need a request number to upload files to the Technical Support server. This number is available on My Kaspersky portal when you have an active request.

To upload the data files to the Technical Support server:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Kaspersky Lab Technical Support window opens.

3. Click the Support Tools link to open the Support Tools window.
4. In the window that opens, click the Send report to Technical Support link to open the Send report window.
5. Select the check boxes next to the data that you want to send to Technical Support.
6. Enter the number assigned to your request by Technical Support.
7. Click the Send report button.

The selected data files are packed and sent to the Technical Support server.

If you were unable to send the files for any reason, the data files can be stored on your computer and later sent from My Kaspersky portal.

To save data files to disk:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Kaspersky Lab Technical Support window opens.

3. In the window that opens, click the Support Tools link to open the Support Tools window.
4. In the window that opens, click the Send report to Technical Support link to open the Send report window.
5. Select the types of data to save to disk:
   • Operating system information. Select this check box to save information about the operating system of your computer to disk.
   • Data received for analysis. Select this check box to save application trace files to disk. Click the <number of files>, <data volume> link to open the Data received for analysis window. Select check boxes opposite the trace files that you want to save.
6. Click the Save report on your computer link to open the window for saving an archive with data files.
7. Specify the archive name and confirm saving.

The created archive can be sent to Technical Support from My Kaspersky portal.