This check box allows adding information about the state of the operating system to the report that is to be sent to the Technical Support server.
By selecting a check box, you can add trace files and dumps to the report that is sent to the Technical Support server. The history of execution of commands by the application and information on the state of the application is saved in these files.
Content of the working memory of a process or the entire RAM of the system at a specified moment of time.
Running the application in debugging mode; after each command is executed, the application is stopped, and the result of this step is displayed.
Clicking the <number of files>, <data volume> link next to the check box opens the Data received for analysis window. The window shows the list of files and the total amount of data that is to be transferred to the Technical Support server.
Clicking the link opens a dialog box for saving the file.
The number assigned to your request when contacting Technical Support from the My Kaspersky website.
Clicking this button uploads the selected files to an FTP server of Technical Support.
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Use these settings for the following tasks |