Kaspersky Security Integration with ConnectWise Manage helps you to integrate Kaspersky Lab solutions with ConnectWise Manage to provide ticketing, straightforward monitoring, issue tracking, automated billing, and reporting in the customer environment.
Kaspersky Security Integration with ConnectWise Manage provides the following features:
With Kaspersky Security Integration with ConnectWise Manage, you can connect Kaspersky Lab solutions to ConnectWise Manage with a few clicks to enable automated billing, ticketing, and other processes. You do not need any additional tools or consoles: you can access everything from your ConnectWise Manage console.
Kaspersky Security Integration with ConnectWise Manage simplifies multi-tenancy management by enabling automation of ticket creation and workflow for each of your client companies. You can select an Agreement with your client and map it to the corresponding Kaspersky Lab solution.
The tickets are automatically created and assigned to a Service Board, which reduces the time you spend monitoring your managed companies and increases the number of clients that a single technician can manage. For additional resource efficiency, assign business impacts and severities to tickets to streamline their prioritization.
Kaspersky Security Integration with ConnectWise Manage provides easy access to pricing of Kaspersky Lab security applications from ConnectWise Manage, which significantly simplifies and automates customer billing and reporting.
You can generate service reports on Kaspersky Security Center virtual servers or Kaspersky Business Hub companies and license reports directly from ConnectWise Manage. Service reports include statistics on protection services provided to the client over the last 30 days and the last 7 days. License reports provide information about keys, including their usage and availability.
With Kaspersky Security Integration with ConnectWise Manage, it is easy to create solutions based on customer needs and requirements: ConnectWise Manage works with both on-premises and cloud-based Kaspersky Lab solutions. Use Kaspersky Lab cloud-based security to avoid additional overhead, or keep everything inside the perimeter and make the most of your existing hardware investment with an on-premises solution.