Custom fields in ConnectWise Manage

Kaspersky Security Integration with ConnectWise Manage provides easy access to valuable integration-specific information on ConnectWise Manage companies directly from the ConnectWise Manage graphical user interface (GUI). You can view this information in each ConnectWise Manage company profile and use this information in ConnectWise Manage reports.

The following custom fields are available for the ConnectWise Manage companies:

If you accidentally deleted the custom fields created by the integration, you can restore them by using the following workaround. However, this workaround works only the first time you save changes in parameter values after Kaspersky Security Integration Tool for MSP starts.

To restore the custom fields:

  1. Start or restart Kaspersky Security Integration Tool for MSP.
  2. Change the value for any parameter on any tab (Companies, Ticketing, or Products) to activate the Save changes button.
  3. Click the Save changes button.

    The custom fields are displayed after you save changes to your integration.

  4. Set the parameter that you changed in step 2 to the original value, and then save your settings.

The custom fields are now available in the ConnectWise Manage company profile.

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