Kaspersky Security Integration with ConnectWise Manage consists of two applications: Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP.
Kaspersky Security Integration Tool for MSP consists of one window with several nested tabs. Depending on the type of Kaspersky Lab solution that you use—on-premises or cloud-based—Kaspersky Security Integration Tool for MSP may have three or four nested tabs. On these tabs, you can configure mapping between the Kaspersky Lab solution entities, such as virtual servers / companies and security applications, and ConnectWise Manage entities, such as companies and products. You can also configure ticketing, and if you use the cloud-based version of the solution you can manage administrators who can configure the integration.
Kaspersky Security Integration Tool for MSP main window
The Kaspersky Security Integration Tool for MSP window has the following tabs:
Ticketing is one of the most important features of your integration. If you do not configure ticketing, ConnectWise Manage cannot generate tickets on the basis of events and computer status changes and cannot process corresponding issues.