Monitoring and alerting

After you install and enable Kaspersky Security Plug-in for ConnectWise Automate, new internal monitors are created in ConnectWise Automate Control Center. Monitoring and alerting functionality is intended to manage different computer statuses in Kaspersky Security Center / Kaspersky Endpoint Security Cloud and to apply appropriate actions to draw your attention to a problem, automatically resolve an issue, or perform maintenance.

The monitors work and raise alerts only for the managed computers.

You can view the monitors by opening the Monitors tab on the ConnectWise Automate Control Center toolbar. The Kaspersky Security Center / Kaspersky Endpoint Security Cloud monitors are displayed in the list of monitors on the Internal Monitors tab.

Each monitor runs with the specified frequency. The monitors check for specific computer statuses or status descriptions and raise appropriate alerts or perform predefined actions. Depending on the computer status, a monitor can result in different actions: raising an alert, creating a ticket, or performing virus scan or anti-virus database updates. Automatic virus scan or anti-virus database updates, initiated by the monitors, help save you time.

The following Kaspersky Lab monitors are available in ConnectWise Automate Control Center:

Kaspersky Lab monitors available in ConnectWise Automate Control Center

Monitor name

Monitor frequency

Status / status description

Actions

Kaspersky – Critical Computers

6 minutes

Status: Critical

  • Alert is created
  • Ticket is opened

Kaspersky – Warning Computers

6 minutes

Status: Warning

Alert is created.

Kaspersky – Scan

4 hours

Status description: Virus scan has not been performed for a long time

Virus scan is started.

Kaspersky – Update

4 hours

Status description: Databases are out of date

Anti-virus database update is started.

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