Custom fields in Tigerpaw

Kaspersky Security Integration with Tigerpaw provides easy access to valuable integration-specific information on Tigerpaw accounts directly from the Tigerpaw user interface. You can view this information in the Account Details window by clicking the Custom Fields link in the Summary section, and use this information in Tigerpaw Matrix views.

The following custom fields are available for the Tigerpaw accounts in the Kaspersky custom category:

• If you use Kaspersky Security Center:
  • Kaspersky virtual server—Name of the virtual server mapped to this account.
• If you use Kaspersky Endpoint Security Cloud:
  • Kaspersky workspace—Name of the workspace mapped to this account.
  • Kaspersky workspace URL—Link to open your Kaspersky Endpoint Security Cloud workspace.

If you accidentally deleted the Kaspersky custom category or any of the custom fields created by the integration, they can be restored.

To restore the Kaspersky custom category and its fields:

1. Start or restart Kaspersky Security Integration Tool for MSP.
2. Change the value for any setting on either tab (Accounts, Service orders, Price book items) to activate the Save changes button.
3. Click the Save changes button.

   The Kaspersky section is displayed after you save changes in your Integration configuration. However, this workaround is applicable only the first time you save (clicking the Save changes button) after Kaspersky Security Integration Tool for MSP starts.

4. Revert the change that you made in step 2, and then save your settings.

The Kaspersky custom category and its fields become available in each Tigerpaw account details window.

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