Enabling and disabling tracing

You may need to save traces of Kaspersky Security Plug-in for ConnectWise Automate, for example, if you contact Technical Support and are asked to provide the traces for diagnostics and troubleshooting. It is recommended to disable tracing when the issue is resolved, as tracing requires additional resources and additional memory to store trace files. It is also recommended to remove the trace files from your computer, when the issue, which required tracing, is resolved, because the trace files may contain personal and confidential data.

The trace files are saved to the %windir%\temp\KasperskyPluginLogs\ folder.

By default, tracing is disabled. You can enable and disable tracing by using the Microsoft Windows registry.

To enable or disable tracing:

Before editing the Microsoft Windows registry, it is recommended that you back up the registry.

  1. Click the Start button.
  2. In the Start menu, either in the Run box or the Search box, type regedit and press Enter.

    The Registry Editor window opens.

    If you have restricted access to the Windows computer you are logged in to, you might not be able to access the Windows registry.

  3. In the Registry Editor window, navigate to the Kaspersky Security Plug-in for LabTech registry key. It is available by one of the following paths:
    • HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\Kaspersky Security Plug-in for Labtech
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KasperskyLab\Kaspersky Security Plug-in for Labtech
  4. Edit the value of the EnableTraces parameter as follows:
    • 1—To enable tracing.
    • 0—To disable tracing.
  5. Click OK in the Edit window to save your changes.
  6. Close the Registry Editor window.

Page top