The following new features are implemented in Kaspersky Security Integrations for MSP 1 Maintenance Release 4:
Integration of Kaspersky Security for Microsoft Office 365 with professional services automation (PSA) systems ConnectWise Manage, Autotask, and Tigerpaw. In particular:
Creating a ticket or a service order in the PSA system when Kaspersky Security for Microsoft Office 365 notifies that a certain issue occurs in its operation.
Closing a ticket or a service order in the PSA system when Kaspersky Security for Microsoft Office 365 notifies that a previously occurred issue is resolved.
Providing the PSA system with the information about the number of mailboxes that Kaspersky Security for Microsoft Office 365 protects for each customer workspace. This data is required for automatic generation of invoices for your customers.