Updating Kaspersky Security Integration with ConnectWise Manage
It is recommended to update Kaspersky Security Integration with ConnectWise Manage to the latest version.
To successfully migrate Kaspersky Security Integration with ConnectWise Manage:
- Update Kaspersky Security Integration with ConnectWise Manage.
- Check the settings. If you are not satisfied with the results of their migration, re-configure the integration.
Updating Kaspersky Security Integration with ConnectWise Manage
The sequence of actions required to update Kaspersky Security Integration with ConnectWise Manage depends on the Kaspersky Lab solution that you use.
- If you use Kaspersky Security Center, update both components of Kaspersky Security Integration with ConnectWise Manage (Kaspersky Security Integration Service for MSP and all instances of Kaspersky Security Integration Tool for MSP) to the latest version before you start using the new version of Kaspersky Security Integration with ConnectWise Manage. If you use several instances of Kaspersky Security Integration Tool for MSP when working with a single Kaspersky Security Integration Service for MSP, make sure that all these instances are updated.
If one or more components of Kaspersky Security Integration with ConnectWise Manage is not updated (either Kaspersky Security Integration Service for MSP or one of the Kaspersky Security Integration Tool for MSP instances), Kaspersky Security Integration with ConnectWise Manage will not operate properly.
- If you use Kaspersky Business Hub, update all instances of Kaspersky Security Integration Tool for MSP to the latest version.
Reconfiguring ticketing
Ticketing in Kaspersky Security Integration with ConnectWise Manage version Maintenance Release 2 and later differs significantly from ticketing in version Maintenance Release 1 and earlier. When you update Kaspersky Security Integration with ConnectWise Manage to Maintenance Release 2 or later, it is recommended to reconfigure ticketing in Kaspersky Security Integration Tool for MSP. For information about how to configure ticketing, refer to Setting up ticketing.
All other settings that you configured in a previous version of Kaspersky Security Integration Tool for MSP, such as integration parameters, companies, and product mappings, remain the same when you migrate Kaspersky Security Integration with ConnectWise Manage to the latest version.