Kaspersky Security Integrations for MSP

User-defined fields in Autotask

Kaspersky Security Integration with Autotask provides easy access to valuable integration-specific information on Autotask accounts directly from the Autotask graphical user interface (GUI). You can view this information on each Autotask account page in the User-defined fields section and use this information in Autotask reports.

The following user-defined fields are available for the Autotask accounts:

• If you use Kaspersky Security Center
  • Kaspersky virtual server—Name of the virtual server mapped to this account in Kaspersky Security Integration Tool for MSP.
• If you use Kaspersky Business Hub:
  • Kaspersky workspace—Name of the Kaspersky Business Hub company mapped to this account in Kaspersky Security Integration Tool for MSP.
  • Kaspersky workspace URL—Link to open your Kaspersky Business Hub company in Autotask account page.

If you accidentally deleted the User-defined fields section created by the integration, you can restore it by using the following workaround. However, this workaround works only the first time you save changes in parameter values after Kaspersky Security Integration Tool for MSP starts.

To restore the User-defined fields section:

1. Start or restart Kaspersky Security Integration Tool for MSP.
2. Change the value for any parameter on any tab (Accounts, Ticketing, or Services) to activate the Save changes button.
3. Click the Save changes button.

   The User-defined fields section is displayed after you save changes to your Integration.

4. Set the parameter that you changed in step 2 to the original value, and then save your settings.

The User-defined fields section is now available on the Autotask account page.