Purchase and renewal issues


General articles: Purchasing and licensing


Purchase and renewal issues

Back to "Purchasing and licensing"
Latest update: March 09, 2021 ID: 15717

What happened?

On March 6 we have faced some technical issues related to payment processing. Our specialists are currently working on a solution for this problem.

Why has this happened?

We are still investigating the cause of the payment issue, and we will share updates as soon as we have them.

What does it mean to me?

You protection is intact. Our security solutions and your account information have not been affected in any way. However, we cannot process your renewal right now. Please try to renew your license again in a day or so. We are sorry for the inconvenience.

How can I buy or renew a Kaspersky product?

Our dedicated customer support is here to help you with any questions.

What should I do?

Please contact Kaspersky technical support.

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