Searching errors from product


    List of found errors:


    Error description:


    Error:
    Error when starting real-time file protection task
    Product:
  • Kaspersky Anti-Virus 8.0 for Windows Servers Enterprise Edition
  • Kaspersky Anti-Virus 6.0 for Windows Servers Enterprise Edition MP2 (builds 6.0.2. [551-555])
  • Type of error:
  • Operation
  • Solution:

    Symptoms:

    When trying to start the task of Real-time file protection an error occurs. The error occurs even after the computer restart.

     

    Reason:

    This error occurs if before installation of Kaspersky Anti-Virus 6.0 for Windows Servers Enterprise Edition another Kaspersky Lab’s application version 6.0 was installed on the same server and the required server restart was not performed as required.

    Resolution:

    To resolve the problem use one of the following methods:

    Information If the required restart has not been performed yet since uninstallation of another anti-virus application, in this case restart the server before following any method given below:

    1 method:

    1. On the server in the setup folder (the default folder is C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 For Windows Servers Enterprise Edition) open the Drivers subfolder.

    2. In this subfolder find the file klif.inf and in its context menu run the command Install.

    2 method:

    1. On the server computer go to Start > All Programs > Kaspersky Anti-Virus 6.0 for Windows Servers Enterprise Edition > Kaspersky Anti-Virus 6.0 Uninstall.

    2. In the Modify, Repair or Remove application window of the setup wizard choose Repair installed components. Follow recommendations in the Setup Wizard.

    3 method:

    Reinstall Kaspersky Anti-Virus 6.0 for Windows Servers Enterprise Edition, perform the required OS reboot.


    If you have not found the description of the necessary error and want to know the reasons of the error and the ways to resolve it, ask a question via web form HelpDesk. Attach Kaspersky Event Log from the protected server to your request. How to save Event Log into a file?

    You can find additional information about operating Kaspersky Anti-Virus for Windows Servers Enterprise Edition in the Knowledge Base

    .