Searching errors from product



    Error description:


    Error:
    Internal error at the task start
    Product:
  • Kaspersky Anti-Virus 6.0 for Windows Servers Enterprise Edition MP2 (builds 6.0.2. [551-555])
  • Kaspersky Anti-Virus 8.0 for Windows Servers Enterprise Edition
  • Type of error:
  • Operation
  • Solution:

    When the task is launched manually the audit log registers the event “internal error”.

    Reasons: the task scheduler failed to load the task settings to start the task. Check if 

    • the file "%allusersprofile%\Application Data\Kaspersky Lab\KAV for Windows Servers Enterprise Edition\6.0\Settings\taskset.cfg" exists,
    • the file does not have 0 size
    • the account under which the Kaspersky Anti-Virus service runs has full rights for the file.

    You can restore the task configuration file to its default by running the installation of Kaspersky Anti-Virus 6.0 for Windows Servers Enterprise Edition in the Repair mode.


    If you have not found the description of the necessary error and want to know the reasons of the error and the ways to resolve it, ask a question via web form HelpDesk. Attach Kaspersky Event Log from the protected server to your request. How to save Event Log into a file?

    You can find additional information about operating Kaspersky Anti-Virus for Windows Servers Enterprise Edition in the Knowledge Base

    .