Application problems detected
Problem
Depending on the method used to connect to the Server, the application informs of operating issues in the following ways:
- When connected through the web interface – the upper part of the application web interface menu displays a red icon next to the
button. - When connected through the Application Console – the Console status bar displays a red icon and an error message.
Solution
This state of Kaspersky Industrial CyberSecurity for Networks signifies that one of the application processes is malfunctioning.
To restore operation of the application:
- Wait 20–30 seconds.
The application may resume normal operation automatically. If the application resumes normal operation, the red icon will no longer be displayed.
- If the malfunction persists, please contact Kaspersky Technical Support. Be prepared to submit process logs of Kaspersky Industrial CyberSecurity for Networks and other system data when requested by Technical Support representatives. Process logs are located in the folders that are listed in the Folders for storing application data section. Root privileges in the operating system are required for providing access to logs.