You can change the following statuses of events and incidents:
New. This status can be changed to the In progress or Resolved status.
In progress. This status can be changed to the Resolved status.
The Resolved status cannot be changed.
To assign the In progress status to events or incidents:
Select the Events section.
In the events table, select the events and/or incidents whose status you want to change. The selected events and/or incidents must have the New status.
The details area appears in the right part of the web interface window.
Click the In progress button. The button is not available if the In progress or Resolved status is assigned to the selected events and incidents. If all events and incidents that satisfy the current filter and search settings are selected, and the number of selected elements is more than 1000, the application does not check their statuses. In this case, the In progress button is available.
A window with a confirmation prompt opens.
In the prompt window, click OK.
To assign the Resolved status to events or incidents:
Select the Events section.
In the events table, select the events and/or incidents whose status you want to change. The selected events and/or incidents must have the New or In progress status.
The details area appears in the right part of the web interface window.
Click the Resolved button. The button is not available if the Resolved status is assigned to the selected events and incidents. If all events and incidents that satisfy the current filter and search settings are selected, and the number of selected elements is more than 1000, the application does not check their statuses. In this case, the button with the Resolved status name is available.