Preparing a Windows device for remote installation

Remote installation of the application on the client device may return an error for the following reasons:

• The task has already been successfully performed on this device.

  In this case, the task does not have to be performed again.

• When a task was started, the device was shut down.

  In this case, turn on the device, and then restart the task.

• There is no connection between the Administration Server and the Network Agent installed on the client device.

  To determine the cause of the problem, use the utility designed for remote diagnostics of client devices (klactgui).

• If Network Agent is not installed on the device, the following problems may occur during remote installation:
  • The client device has Disable simple file sharing enabled.
  • The Server service is not running on the client device.
  • The required ports are closed on the client device.
  • The account that is used to perform the task has insufficient privileges.

  To avoid problems that may occur during installation of the application on a client device without Network Agent installed, you must proceed as described in the procedure of forced deployment through the remote installation task of Kaspersky Security Center.

Previously, the riprep utility was used to prepare a device for remote installation. This is now considered an outdated method for configuring operating systems. The riprep utility is not recommended for use on operating systems newer than Windows XP and Windows Server 2003 R2.

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