Remote diagnostics of client devices

You can use remote diagnostics for remote execution of the following operations on client devices:

• Enabling and disabling tracing, changing the tracing level, and downloading the trace file
• Downloading system information and application settings
• Downloading event logs
• Generating a dump file for an application
• Starting diagnostics and downloading diagnostics reports
• Starting, stopping, and restarting applications

You can use event logs and diagnostics reports downloaded from a client device to troubleshoot problems on your own. Also, if you contact Kaspersky Technical Support, a Technical Support specialist might ask you to download trace files, dump files, event logs, and diagnostics reports from a client device for further analysis at Kaspersky.

The remote diagnostics is performed using Administration Server.

In this section Opening the remote diagnostics window Enabling and disabling tracing for applications Downloading trace files of an application Deleting trace files Downloading application settings Downloading event logs Starting, stopping, restarting the application Running the remote diagnostics of Kaspersky Security Center Network Agent and downloading the results Running an application on a client device Generating a dump file for an application

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