The administrator can use the Virtual Network Computing (VNC) system to connect to macOS devices.
Connection to a remote desktop is established through a VNC client installed on the Administration Server device. The VNC client switches the keyboard and mouse control from the client device to the administrator.
When the administrator connects to the remote desktop, the user does not receive notifications or connection requests from the administrator. The administrator connects to an existing session on the client device, without disconnecting the user from this session.
To connect to the desktop of a client macOS device through the VNC client, the following conditions must be met:
VNC client is installed on the Administration Server device.
Remote login and remote management are allowed on the client device.
User has allowed the administrator access to the client device in the Sharing settings of the macOS operating system.
To connect to the desktop of a client device through the Virtual Network Computing system:
In the Administration Console tree, select the device to which you need to obtain access.
In the context menu of the device, select All tasks → Connection Tunneling.
In the Connection Tunneling window that opens, do the following:
In the 1. Network port section, specify the network port number of the device to which you need to connect.
By default, port 5900 is used.
In the 2. Tunneling section, click the Create tunnel button.
In the 3. Network settings section, click the Copy button.
Open the VNC client and paste the copied network attributes into the text field. Press Enter.
In the window that opens, view the certificate details. If you agree to use the certificate, click the Yes button.
In the Authentication window, specify the credentials of the client device, and then click OK.