Downloading event logs
To download an event log from a remote device:
- Open the remote diagnostics window of a client device.
- In the remote diagnostics window, on the Event logs tab, click All device logs.
- In the All device logs window, select one or several relevant logs.
- Do one of the following:
- Download the selected log by clicking Download entire file.
- Download a portion of the selected log:
- Click Download a portion.
You cannot download portions of several logs at the same time. If you select more than one event log, the Download a portion button will be disabled.
- In the window that opens, specify the name and the log portion to download, according to your needs.
For Linux-based devices, editing the log portion name is not available.
- Click Download.
The selected event log, or a portion of it, is downloaded to the specified location.
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