Desktop devices that are always outside of the main network (for example, devices in the company's regional branches; kiosks, ATMs, and terminals installed at various points of sale; devices in the home offices of employees) cannot be connected to Administration Server directly. They must be connected to Administration Server via a connection gateway that is installed in the demilitarized zone (DMZ). This configuration is made when installing Network Agent on those devices.
To connect external desktop devices to Administration Server:
The Connect to Administration Server by using a connection gateway setting is incompatible with the Use Network Agent as a connection gateway in DMZ setting. You cannot enable both of these settings at the same time.
If the connection gateway is located behind Network Address Translation (NAT) and does not have its own public address, configure a NAT gateway rule for forwarding connections from the public address to the internal address of the connection gateway.
External desktop devices are connected to Administration Server.
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