You may have to run an application on the client device, if a Kaspersky support specialist requests it. You do not have to install the application on that device. You do not have to install the application on that device.
To run an application on the client device:
The ZIP archive must include the utility folder. This folder contains the executable file to be run on a remote device.
You can specify the executable file name and the command-line arguments, if necessary. To do this, fill in the Executable file in an archive to be run on a remote device and Command-line arguments fields.