Unlocking a mobile device

You can unlock a mobile device by using the following methods:

On certain devices (for example, HUAWEI, Meizu, and Xiaomi), you must manually add Kaspersky Endpoint Security for Android to the list of apps that are started when the operating system starts. If the app is not added to the list, you can unlock the device only by using a one-time unlock code. You cannot use commands to unlock the device.

To learn more about sending commands from the list of mobile devices in Administration Console, please refer to the "Sending commands" section.

A one-time unlock code is a secret application code for unlocking the mobile device. The one-time code is generated by the application and is unique to each mobile device. You can change the length of the one-time code (4, 8 or 16 digits) in group policy settings in the Anti-Theft section.

To unlock the mobile device using a one-time code:

  1. In the console tree, select Mobile Device Management → Mobile devices.
  2. Select a mobile device for which you want to get a one-time unlock code.
  3. Open the mobile device properties window by double-clicking.
  4. Select Apps → Kaspersky Endpoint Security for Android.
  5. Open the Kaspersky Endpoint Security properties window by double-clicking.
  6. Select the Anti-Theft section.
  7. A unique code for the selected device is shown in the One-time code field of the One-time device unlock code section.
  8. Use any available method (such as email) to communicate the one-time code to the user of the locked device.
  9. The user enters the one-time code on the screen of the device that is locked by Kaspersky Endpoint Security for Android.

The mobile device is unlocked.

After unlocking a device running Android 5.0 – 6, the screen unlock password is reset to "1234". After unlocking a device running Android 7.0 or later, the screen unlock password is not changed.

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