Using diagnostics to troubleshoot issues

If you experience issues with Kaspersky Security for iOS, Kaspersky Technical Support specialists may ask you to send them a file with diagnostic information. This file allows Technical Support specialists to track down the causes of problems in the operation of the app.

In order to share a file with diagnostic information, diagnostics must be enabled in Kaspersky Security for iOS.

We recommend that you enable diagnostics only if asked to do so by a Kaspersky Technical Support specialist.

Saving diagnostic information may affect your internet connection speed and the performance of your device, Kaspersky Security for iOS, and other apps.

You can delete the file with diagnostic information manually in the Files app.

To enable diagnostics:

  1. In the main window, tap About the App button.
  2. In the About the App window that opens, tap Diagnostics.
  3. In the Diagnostics window that opens, enable diagnostics using the Diagnostics toggle switch.
  4. Accept the Support Statement. The Support Statement describes what data is saved in the file with diagnostic information.
  5. Tap OK.

Diagnostics will be enabled on your device. Data on the operation of Kaspersky Security for iOS will now be saved in a file with diagnostic information. If you experience an issue, you can share this file with a Kaspersky Technical Support specialist.

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