If you encounter an error that causes Kaspersky Thin Client to disconnect from a remote desktop, a connection will be re-established automatically if this option is enabled in the remote environment connection settings.
If the connection is not restored during the re-connection attempt or if automatic connection is declined, the remote session screen closes and a message indicating the cause of the malfunction is displayed.
If the connection fails, restart the thin client and try to connect to the remote desktop again.
If a connection still cannot be established, please contact your enterprise administrator to fix any physical issues that could be causing Kaspersky Thin Client to disconnect from the remote desktop.
If the direct connection is established but you still cannot connect to the remote desktop, please contact Technical Support.