After the incident is successfully exported to RuCERT, a chat with RuCERT experts becomes available at the bottom of the screen. You can exchange messages since successful incident export to RuCERT until it is closed in RuCERT.
The chat window with the message history and the field for entering new messages is available on the Chat tab in the RuCERT integration section of the incident window.
Data in KUMA and RuCERT is synchronized every 5-10 minutes.