Alert notifications

Standard KUMA notifications are sent by email when alerts are generated and assigned. You can configure delivery of alert generation notifications based on a custom email template.

To configure delivery of alert generation notifications based on a custom template:

  1. In the KUMA web interface, open Settings → Alerts → Notification rules.
  2. Select the tenant for which you want to create a notification rule:
    • If the tenant already has notification rules, select it in the table.
    • If the tenant has no notification rules, click Add tenant and select the relevant tenant from the Tenant drop-down list.
  3. In the Notification rules settings block, click Add and specify the notification rule settings:
    • Name (required)—specify the notification rule name in this field.
    • Recipient emails (required)—in this settings block, you can use the Email button to add the email addresses to which you need to send notifications about alert generation. Addresses are added one at a time.

      Cyrillic domains are not supported. For example, a notification cannot be sent to login@domain.us.

    • Correlation rules (required)—in this settings block, you must select one or more correlation rules that, when triggered, will cause notification sending.

      The window displays a tree structure representing the correlation rules from the shared tenant and the user-selected tenant. To select a rule, select the check box next to it. You can select the check box next to a folder to select all correlation rules in that folder and its subfolders.

    • Template (required)—in this settings block, you must select an email template that will be used to create the notifications. To select a template, click the parent-category icon, select the required template in the opened window, and click Save.

      You can create a template by clicking the plus icon or edit the selected template by clicking the pencil icon.

    • Disabled—by selecting this check box, you can disable the notification rule.
  4. Click Save.

The notification rule is created. When an alert is created based on the selected correlation rules, notifications created based on custom email templates will be sent to the specified email addresses. Standard KUMA notifications about the same event will not be sent to the specified addresses.

To disable notification rules for a tenant:

  1. In the KUMA web interface, open Settings → Alerts → Notification rules and select the tenant whose notification rules you want to disable.
  2. Select the Disabled check box.
  3. Click Save.

The notification rules of the selected tenant are disabled.

For disabled notification rules, the correctness of the specified parameters is not checked; at the same time, notifications cannot be enabled for a tenant if incorrect rules exist. If you create or edit individual notification rules with tenant notification rules disabled, before enabling tenant notification rules, it is recommended to: 1) disable all individual notification rules, 2) enable tenant notification rules, 3) enable individual notification rules one by one.

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