After the incident is successfully exported to NCIRCC, a chat with NCIRCC experts becomes available at the bottom of the screen. You can exchange messages since successful incident export to NCIRCC until it is closed in NCIRCC.
The chat window with the message history and the field for entering new messages is available on the Chat tab in the NCIRCC integration section of the incident window.
Data in KUMA and NCIRCC is synchronized every 5-10 minutes.