Lenovo devices

Kaspersky app has the following known issues and possible solutions on Lenovo devices:

• The app may be unloaded from device memory by the operating system. If the app is unloaded, it may not start when you receive a phone call. To fix this, lock the app in memory.

  How to lock the app in memory

  Some steps may be different, depending on the device model and version of the operating system.

  1. Open Task Manager. For example, hold the right button until a list of all running apps appears.
  2. Find the Kaspersky app.
  3. Tap the lock icon next to the app's name.

     The icon indicates that the app is locked in memory.

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