Installing the app on these devices could cause errors and loss of data.
Kaspersky app cannot be installed on these devices through Google Play.
If you have already bought a subscription for Kaspersky app, request a refund from Kaspersky Customer Service through My Kaspersky.
Kaspersky app has the following known issues and possible solutions on SAMSUNG devices:
Due to firmware functionality on the Samsung Galaxy A9, the app may not autorun after device restart. We recommend that you add Kaspersky app to the apps that can autorun or start the app manually after the device is restarted.
On devices with Android 6 or Samsung S7 with Android 7 with firmware lower than G930FXXU1DQD7 / G930FOZS1DQD8 / G930FXXU1DQC8, if you copy malware in a file manager app, Automatic Anti-Virus does not find it. This is caused by registered known issue on Android 6 and issue on Samsung devices (P170213-05125). Because of that, the app cannot track changes in a device file system. If you start on demand scan, the app will find this malware. We recommend you to update on the latest firmware or to start on demand scan regularly.
On Samsung devices with Android 9, when an app is locked by the App Lock feature, you can unlock the app only using the pattern or your secret code. Fingerprint scanning is not available.
Kaspersky app might not restart after the device is restarted. To fix this, allow autorestart for Kaspersky app. For example, use the Smart Manager app: go to Smart Manager > Memory > Autostart apps and set the Kaspersky app switch to ON.
Some steps may be different depending on the device model and version of the operating system.
Due to certain firmware features Samsung devices, issues may arise while entering a password using any layouts but the English one. If accessibility permissions are granted for an application, keyboard layout may be unavailable. The issue is confirmed on Samsung Galaxy S4.
To enter a password in a non-English layout, use one of the following options:
Install a third-party keyboard from Google Play and use it to enter the password.
Disable Accessibility permissions for applications and try entering the password again. Disabling Accessibility permissions may affect the applications' work.
On devices with One UI 2.1 and higher software overlay, if Kaspersky app is placed in the list of deep sleep mode apps (either by the user or automatically by the device), the app's main functionality might be lost. To ensure the app works correctly, add Kaspersky app to the list of never sleeping apps.