How to enable or disable tracing

Enable and configure traces only under the guidance of a Customer Service expert.

To enable or disable application tracing and performance tracing:

  1. Open the main application window.
  2. Click Support button in the lower part of the window.

    This opens the Customer Service window.

  3. Click the Support Tools link to open the Support Tools window.
  4. Use the toggle switch to enable or disable application traces and performance traces according to the instructions of a Customer Service expert.
  5. To save the changes, click the Save button.

The collected data is not sent automatically to Kaspersky. You need to click the Create report button to configure and send a report to Customer Service.

If you want to delete all system data, reports, and trace events, click Delete all service data and reports.

Page top