How to cancel the subscription
Expand all | Collapse all
You can cancel your subscription at any time. A canceled subscription is not automatically renewed, and your devices remain protected until the last paid period expires.
To avoid unnecessary expenses, you should cancel your subscription before the payment date for the next period. Note that the payment for the next period is made before the current period expires, to make sure protection is maintained without interruption.
How to cancel the subscription in Russia, Belarus, Abkhazia, Armenia, Azerbaijan, Georgia, South Ossetia, Kyrgyzstan, Mongolia, Tajikistan, Turkmenistan, Uzbekistan, Kazakhstan
To cancel the subscription:
- Check the inbox for the email address you specified when making your purchase. In the order confirmation message or the subscription renewal reminder message, you will find a link to your account or a link to your automatic renewal management page.
- Click the link.
In your default browser, you will be taken to your personalized page on the payment provider website.
- You can cancel your subscription on the page with information about renewal.
The subscription is canceled. A cancellation confirmation email is sent to your email address.
How to cancel the subscription in other countries
To cancel the subscription:
- Open the main application window.
- Go to the Profile section.
- In subscription information, click Manage account. If you did not connect your device to your account, click Sign in.
The My Kaspersky account login window opens.
- In your My Kaspersky account, go to the Subscriptions section and click the subscription panel.
A subscription details window opens.
- Click Manage subscription.
In the drop-down list, select Cancel subscription. Follow on-screen instructions.
The subscription is canceled.
If you cancel your subscription after the automatic payment for the next period, the subscription stays active until the next period expires. If you want to cancel the payment for the period which has already gone through, you can request a refund in accordance with the refunds policy. Typically, you can get a refund within 30 days from the payment. For more details about conditions and availability of a refund, please contact Customer Service.
When requesting a refund, you must provide the following information:
- Date of purchase
- Your name and email address specified when making the purchase
- Order number
After verification of the provided information, it takes 5 to 7 business days for you to receive the funds.