Premium Support Services

With Kaspersky Premium Support Services you get added protection and convenience, including priority access, expert installation services, virus check and removal, and PC health check. Kaspersky Premium Support Services are not available in all countries.

Check if Kaspersky Premium Support Services are available in your country.

Expert installation services

Whenever you have an installation problem on your computer, you can call us and the Kaspersky expert will remotely:

• run the installation via remote connection.
• make sure the installation progress is error free.
• provide an overview of settings and features of the application.
• answer any questions about the application or installation in the process.
• adjust the application settings based on your needs.
• confirm the application is installed, set up correctly and working properly.

Priority access to a premium support agent

Priority access to a premium support agent via phone or chat. Customer phone calls are given the highest priority (skip the line) and the chat program provided includes remote assistance capabilities.

Remote access support

One-click access to chat with a premium support agent with unlimited remote assistance included. Sit back and relax while we fix it!

Virus check and removal

Professional virus and spyware removal on any Windows device with a Kaspersky application installed.

PC health check

During a health check, our experts will perform a multipoint inspection to ensure the highest level of protection and performance of the device.

To use Kaspersky Premium Support Services, call the phone number assigned to the country in which you purchased the Kaspersky Premium subscription.

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