Service requests are tasks that are performed while solution components are working and are automatically created as a result of user actions. For example, when a user applies a CPE template to a CPE device, a corresponding service request is created.
Viewing service requests
You can view the service requests of a tenant, a CPE device, and an SD-WAN instance:
The list of service requests is displayed under Service requests.
A table of service requests is displayed.
A table of service requests is displayed.
The list of service requests of a tenant displays the name and ID of the service request, as well as its creation date and time. Information about service requests of an SD-WAN instance and CPE device is displayed in the following table columns:
You can open the step-by-step log of the service request:
A step-by-step log of the service request is displayed.
The log contains information about the steps at which the errors occurred, as well as a detailed description of the errors.
Deleting service requests
You can delete service requests of an SD-WAN instance or a CPE device. Deleting a service request stops the associated operation.
Deleted service requests cannot be restored.
To delete a service request, do one of the following:
The service requests are deleted and are no longer displayed in the table.
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