Deleting Service Level Agreement (SLA) entries

Deleting an SLA entry requires the SLA management user role for the tenant.

To delete an SLA entry:

1. In the main menu, go to Settings → Tenants.

   The tenant list opens. The list contains only the tenants to which you have at least the Read access right.

2. Click the name of the required tenant.

   The tenant's properties window opens.

3. Click the Settings tab and then click Incident management.
4. Select the SLA tab.
5. Select the check box next to the SLA entry that you want to delete.
6. Click Delete.
7. In the confirmation window that opens, click Delete.

When you delete an SLA entry, time limits for incidents with the entry's Incident type and Priority are no longer calculated.

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