Adding effort for incidents

You can add the effort spent on incident-related work to the Effort log section of the incident details. This helps analyze the time analysts spend on handling incidents, plan their workload, and calculate payroll costs.

To add effort for an incident:

1. In the main menu, go to Monitoring & reporting → Incidents.
2. In the incident table, click the ID of the required incident.

   The window with incident details is displayed.

3. Go to the Effort log tab, and then click the Add button.

   The Add effort pane opens.

4. If necessary, in the Category drop-down list, select the effort category.
5. In Hours and Minutes fields, specify the time you spent on incident-related work.

   Maximum value for the Minutes field is 59.

6. Click the Add button.

The effort you spent on incident-related work is added.

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