Issues restoring the system from a backup copy to a disk encrypted with Kaspersky Endpoint Security for Windows (for workstations only)
Latest update: October 10, 2023
ID: 14214
Show applications and versions that this article concerns
- Kaspersky Endpoint Security 12.2.0 for Windows (version 12.2.0.462)
- Kaspersky Endpoint Security 12.1.0 for Windows (version 12.1.0.506)
- Kaspersky Endpoint Security 12.0.0 for Windows (version 12.0.0.465)
- Kaspersky Endpoint Security 11.11.0 for Windows (version 11.11.0.452)
- Kaspersky Endpoint Security 11.10.0 for Windows (version 11.10.0.399)
- Kaspersky Endpoint Security 11.9.0 for Windows (version 11.9.0.351)
- Kaspersky Endpoint Security 11.8.0 for Windows (version 11.8.0.384)
- Kaspersky Endpoint Security 11.7.0 for Windows (version 11.7.0.669)
When restoring a pre-encryption GPT disk image on an encrypted disk, you may encounter critical operating system failures. Kaspersky engineers recommend that you use one of the following methods to avoid the error:
- Completely decrypt the device before restoring the backup image.
- Use a sector-by-sector copy method when creating the backup image.
- Before restoring the backup image, clear the initial sectors of the encrypted device and re-initialize the drive.
If the issue persists, submit a request to Kaspersky Technical Account via Kaspersky CompanyAccount.
