For more effective support and troubleshooting of application problems, Technical Support specialists may ask you to change application settings temporarily for purposes of debugging during diagnostics. This may require doing the following:
All information required to perform the listed actions (description of the sequence of steps, changeable settings, configuration files, scripts, additional command line features, debugging modules, specialized utilities, etc.), as well as the composition of data analyzed for debugging purposes, will be announced by the Technical Support specialists. The advanced diagnostic information is stored on the user computer. Automatic transfer of the stored data to Kaspersky is not performed.
After you report a problem to Technical Support specialists, they may ask you to generate a report with information about the operation of Kaspersky Industrial CyberSecurity for Nodes and to send it to Technical Support. Kaspersky Technical Support specialists may also ask you to create a trace file and send a memory dump file.
After analyzing the data you send, Technical Support specialists can create an AVZ script and send it to you. With AVZ scripts, it is possible to analyze active processes for threats, scan the computer for threats, disinfect or delete infected files, and create system scan reports.
The actions listed above can only be performed under the guidance of the Technical Support specialists following the instructions received from them. Unassisted modification of the application settings in the ways not described in the application documentation or in the recommendations from the Technical Support specialists can lead to slowdowns and malfunctions of the operating system, decrease of the computer protection level, as well as to a violation of the availability and integrity of the processed information.
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